Support

Golden Catalyst LLC (“Golden Catalyst,” “we,” “us,” or “our”) operates MarketSpark™, Ignite™ Platform, BehaviorStack™, and related Services. Support is available for all current and future Services operated by Golden Catalyst LLC.

Need Help?

Our support team may assist with: account access issues, login and authentication problems, subscription and billing questions, technical support, bug reports, platform troubleshooting, AI-generated analytics questions, behavioral system inquiries, predictive system questions, privacy requests, data deletion requests, and general product support.

Support Contacts

Response Times

Please allow up to 48 business hours for standard support responses. Response times may vary depending on request complexity, support volume, platform maintenance, holidays, verification requirements, or ongoing investigations.

Account & Security Requests

For account-related, security-related, privacy-related, or deletion-related requests, please include: your account email address, affected Service, username (if applicable), and a detailed description of the request. For security purposes, additional verification may be required before certain requests are processed.

AI & Financial Analytics Notice

MarketSpark™ utilizes artificial intelligence, machine learning systems, behavioral intelligence technologies, predictive systems, recommendation engines, and AI-assisted analytical tools. AI-generated outputs may contain inaccuracies, may vary depending on user input, may produce unexpected results, and should not be considered guaranteed outcomes or professional financial advice. Users are solely responsible for evaluating and deciding whether to rely on AI-generated outputs.

Financial Disclaimer

MarketSpark™ provides market insights, behavioral analytics, probabilistic observations, educational information, and analytical tools for informational, educational, analytical, productivity, and entertainment purposes only. MarketSpark™ does not provide financial advice, investment advice, tax advice, brokerage services, trading guarantees, or licensed financial services. Users are solely responsible for their financial decisions and investment activities.

Support Limitations

Support responses are provided for informational and technical assistance purposes only and do not constitute legal advice, financial advice, investment advice, tax advice, medical advice, or professional consulting services.